In this script, items in (brackets) should be input by the caller, items in italics are actions to be completed depending on the response from the prospect

Intro

Hi (Prospect name), this is (Caller Name) calling from TechOctopus on behalf of Twilio, how are you today?

Reason for calling

The reason for the call is that we have a infographic from Twilio that looks at how to understand and address customer pain points to cultivate loyalty; optimise communication across different demographics; and implement data-driven strategies to create a winning customer experience.

Would it be ok for me to send this infographic to the email I have for you here?

If no: politely close the call.
If yes: confirm the email address, job title and company name.

BANT

How does your team integrate and use voice AI when it comes to customer service today?
1. Not at all
2. For very basic purposes
3. Use it but we have challenges
4. Use it and we are very happy (disqualify)
Does your organisation plan to integrate voice AI into your customer service teams as a project in the next 9 months?
1. Yes (Qualify)
2. No (Disqualify)
What would be your role within the decision making process, would you be more of a recommender on the decision making team or a decision maker?
1. Recommender (Qualify)
2. Decision maker (Qualify)
3. Neither (Disqualify)
What is the budget status for the project?
1. Still in discussion (Qualify)
2. Pending, Approved (Qualify)
3. Allocated (Qualify)
4. No budget / can’t say (Disqualify)
What would be a rough ballpark estimate of the budget amount for this type of project?
1. Over $50K (Qualify)
2. Under $50K (Disqualify)

Compliance Opt-in:

Just before I send the infographic over to you, can I gain your consent to store your business information and share this with Twilio who may contact you as a follow-up and answer any questions you might have?

Send Asset:

If yes: One moment while I send you the infographic - submit the form and wait for the success message If error on submit: I’m sorry, can I ask you to confirm your email please?

On success:

That’s great

I’ll send the infographic over shortly. On behalf of TechOctopus, thank you for your time and have a great day.

Master the art of listening to your customers