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Data makes the world go round. Every day, we generate it, use it, consume it, and demand it. At Sagacity, we are all about the intelligent use of data. We work with some of the country’s leading brands to support them in making wise decisions powered by data. We help them transform their customer data into a structure they can use, enabling them to improve it, make sense of it, and drive value from it.

Founded in 2005, we are a customer-centric business with a World Class +82 Net Promoter Score. We believe data should be at the heart of every company. While we are sector agnostic, primarily our clients are in the water, energy, telecoms, financial services, charity, and retail sectors. We help them improve their customer prospecting and marketing, customer management, billing, collections, and retention over the lifetime of the customer.

We believe that the reason for our World Class Net Promoter Score is because of the talent we employ and nurture, our team environment as well as our ethos – for us it is a mindset thing…

We are a purpose led company and we believe that purpose comes before profit. We believe that if we achieve our purpose then everything else will follow. From a client perspective that means we engage to deliver successful client outcomes rather than limiting ourselves to delivering contracted outputs. Delivering outputs delivers the contract. Joining the dots delivers the outcome.

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Improving Customer Data for Cost Savings

To understand the quality of your data, we offer a free Health Check - an assessment of your customer data to understand how accurate it is and where improvements can be made. Data Security - All files will be transferred securely, and all data is encrypted during processing. Once completed, Sagacity’s team will talk you through the results and the potential costs for any updates that may be required. The report will indicate things such as: How can Sagacity help with data issues (if prompted by the prospect). Problem 1 - Ensuring Data is Accurate and Up to Date in Real Time → helps you achieve Operational Efficiency & Effectiveness Sagacity's focus on data accuracy and compliance can help brands to maintain customer trust, minimising the risks & reduce wasted spending. Problem 2 - Removing duplication & utilising data from other parts of the business to complete records → helps you achieve Seamless Omnichannel Experience Sagacity's solutions can assist in eliminating data silos and ensuring comprehensive customer records to facilitate a smooth integration process. Problem 3 - The ability to deliver highly relevant, personalised and efficient communications → helps your company have Customer-Centric Approach Sagacity's expertise in data-driven personalised messaging can further boost digital engagement, targeting specific individuals, and enhancing the online experience. Problem 4 - Enhancing data to gain deeper insights, enabling communications across as many channels as possible and identifying sales opportunities → helps you Maximise Customer Lifetime Value Sagacity's data enhancement services can uncover deeper customer insights, enabling personalised offers and identifying cross-selling opportunities, thereby driving customer-centric growth. While also enabling brands to engage with their customer across ALL channels by completing customer records missing contact details.
Case Study Customer Data Management