ScreenMeet is a ServiceNow-native remote support solution designed for IT, HR, and employee support teams that want faster resolution without added risk or complexity.

Embedded directly into ServiceNow workflows, ScreenMeet lets agents launch secure screen sharing, remote control, and co-browsing in a single click—no downloads, no tool-switching, and no third-party integrations to manage. Sessions are governed by Zero-Trust security, full auditing, and enterprise-grade compliance, making it safe for regulated environments.

ScreenMeet also enhances ServiceNow’s AI capabilities with AI-generated session summaries and insights that automatically flow back into the record—reducing after-call work and improving knowledge capture.

The result: faster resolution, higher agent productivity, and a better employee experience—using the ServiceNow platform teams already trust.