A 5-step practical guide: Tackle high chat volumes and boost CSAT scores
Customer queries are on the rise and customer expectations have never been higher. Ignoring or mishandling these queries can significantly harm both the business performance and the customer satisfaction score. It is, therefore, crucial for businesses to manage the high volume of customer support requests efficiently and accelerate resolution times. This guide lays out 5 practical steps to effectively tackle high-volume chat conversations.