In diesem E-Book entdecken Sie die Erfolgsgeschichten von fünf Unternehmen, die ihre ITSM-Strategie durch die Wahl von Freshservice transformiert haben. Jedes Unternehmen teilt seine Ziele, Herausforderungen und wie es seine Lösungen mit Freshservice gefunden hat. Erfahren Sie mehr darüber, wie auch Sie die richtige moderne ITSM-Lösung für Ihr Unternehmen finden und eine schnellere Time-to-Value erreichen können. Machen Sie sich bereit, inspiriert zu werden!

In this ebook, you'll discover the success stories of five enterprises that transformed their ITSM strategy by choosing Freshservice. Each company shares its goals, challenges, and how it found its solutions with Freshservice. Know more about how you too can find the right modern ITSM solution for your business and achieve faster time-to-value. Buckle up and get ready to be inspired!

Discover how generative AI can revolutionize customer service, improve efficiency, and drive business growth. Learn from Freshworks' AI-first approach and their powerful, affordable business software.

Discover the 5 compelling reasons why Freshworks Customer Service Suite is the ultimate solution for transforming support operations with AI-powered technology, seamless omnichannel engagement, and efficient scaling.

The best customer interactions are personalized and instantaneous. Now, imagine if you could automate all of those interactions. Your customers wouldn't have to wait to get their questions answered, service agents would be more productive, and business operations would flow more seamlessly.

Thanks to generative AI, all of this is possible.  

The data set was chosen to create an adequate representation of Freshworks’ customer experiences across industry, region, and organization size, and most importantly to maintain the anonymity of the data.

This is an opportunity for support leaders worldwide to show organizations how high-quality customer experiences can positively impact the bottom line. This is when the notion of value driven customer service is set to become a reality.

The data set was chosen to create an adequate representation of Freshworks’ customer experiences across industry, region, and organization size, and most importantly to maintain the anonymity of the data.

This is an opportunity for support leaders worldwide to show organizations how high-quality customer experiences can positively impact the bottom line. This is when the notion of value driven customer service is set to become a reality.

Customer queries are on the rise and customer expectations have never been higher. Ignoring or mishandling these queries can significantly harm both the business performance and the customer satisfaction score. It is, therefore, crucial for businesses to manage the high volume of customer support requests efficiently and accelerate resolution times. This guide lays out 5 practical steps to effectively tackle high-volume chat conversations.