TechOctopus

Freshworks designs ridiculously easy-to-use software for businesses of all sizes, making it effortless for them to delight their employees and their customers. Affordable, quick to implement and designed for the end user, more than 50,000 companies worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

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From ITSM to ROI

In this ebook, you'll discover the success stories of five enterprises that transformed their ITSM strategy by choosing Freshservice. Each company shares its goals, challenges, and how it found its solutions with Freshservice. Know more about how you too can find the right modern ITSM solution for your business and achieve faster time-to-value. Buckle up and get ready to be inspired!

Ebook IT Strategy

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The future of customer service: Turning AI from hype into reality

Discover how generative AI can revolutionize customer service, improve efficiency, and drive business growth. Learn from Freshworks' AI-first approach and their powerful, affordable business software.

Article Artificial Intelligence Customer Service Automation

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5 reasons why you need Freshworks Customer Service Suite

Discover the 5 compelling reasons why Freshworks Customer Service Suite is the ultimate solution for transforming support operations with AI-powered technology, seamless omnichannel engagement, and efficient scaling.

Article Customer Service Best Practices

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Freshservice Service Management Benchmark Report

The data set was chosen to create an adequate representation of Freshworks’ customer experiences across industry, region, and organization size, and most importantly to maintain the anonymity of the data.

Report IT Service Management

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A 5-step practical guide: Tackle high chat volumes and boost CSAT scores

Customer queries are on the rise and customer expectations have never been higher. Ignoring or mishandling these queries can significantly harm both the business performance and the customer satisfaction score. It is, therefore, crucial for businesses to manage the high volume of customer support requests efficiently and accelerate resolution times. This guide lays out 5 practical steps to effectively tackle high-volume chat conversations.

Guide Workflow Automation

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Control costs and defy expectations with Freshservice

What you see is what you get. Realize rapid time-to-value, and lower your total cost of ownership with transparent pricing, no external consultant fees for implementation, and out-of-the-box features.

Article IT Cost Management