Friendly fire: is the UK’s chargeback problem getting out of hand?

Report Charge Back Fraud Detection and Prevention

Card-not-present retailers have seen a surge in transaction volume - but also an increase in disputes, particularly ‘friendly fraud’. Friendly fraud occurs when legitimate customers dispute legitimate online purchases, resulting in chargebacks for the retailers. This article explores how implementing effective fraud prevention techniques and evidence collection strategies remain crucial for retailers.

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Friendly fire: is the UK’s chargeback problem getting out of hand?

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