Rising dispute volumes, mounting compliance demands, and outdated systems are putting immense pressure on financial institutions. Operational inefficiencies and costly write-offs are eroding profitability and customer trust. This research report reveals the latest industry trends and benchmarks to help banks navigate these challenges. Based on a global survey of 1,350 issuers and produced by Visa and ServiceNow, this report delivers expert-backed, data-driven insights from industry leaders. In this research report, you'll discover:

Card-not-present retailers have seen a surge in transaction volume - but also an increase in disputes, particularly ‘friendly fraud’. Friendly fraud occurs when legitimate customers dispute legitimate online purchases, resulting in chargebacks for the retailers. This article explores how implementing effective fraud prevention techniques and evidence collection strategies remain crucial for retailers.