Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to help customers reimagine their customer experience. Designed to be reliable, secure, compliant, and scalable, the Five9 platform helps increase agent and supervisor productivity, connects the contact center to the business, and ultimately deliver tangible business results including increased revenue and enhanced customer trust and loyalty.
Plotting Your AI-Powered Contact Centre Strategy
In this webinar we will address the following key topics:
- The challenges and opportunities for contact centers in 2023, with a focus on AI and Generative AI capabilities.
- The changing landscape of consumer engagement, exploring if their confidence in digital and automated channels is still growing and if the channels of choice are expanding.
- How to understand AI and Generative AI capabilities and value, including navigating and evaluating vendor solutions, and measuring ROI on new CX technology investments.