Plotting Your AI-Powered Contact Centre Strategy
In this webinar we will address the following key topics:
- The challenges and opportunities for contact centers in 2023, with a focus on AI and Generative AI capabilities.
- The changing landscape of consumer engagement, exploring if their confidence in digital and automated channels is still growing and if the channels of choice are expanding.
- How to understand AI and Generative AI capabilities and value, including navigating and evaluating vendor solutions, and measuring ROI on new CX technology investments.