Plotting Your AI-Powered Contact Centre Strategy

Webinar Contact Center Solutions Artificial Intelligence

In this webinar we will address the following key topics:

The challenges and opportunities for contact centers in 2023, with a focus on AI and Generative AI capabilities.
The changing landscape of consumer engagement, exploring if their confidence in digital and automated channels is still growing and if the channels of choice are expanding.
How to understand AI and Generative AI capabilities and value, including navigating and evaluating vendor solutions, and measuring ROI on new CX technology investments.

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