The State of Payment Disputes

Rising dispute volumes, mounting compliance demands, and outdated systems are putting immense pressure on financial institutions. Operational inefficiencies and costly write-offs are eroding profitability and customer trust. This research report reveals the latest industry trends and benchmarks to help banks navigate these challenges.

Based on a global survey of 1,350 issuers and produced by Visa and ServiceNow, this report delivers expert-backed, data-driven insights from industry leaders.

In this research report, you'll discover:

How dispute volumes, financial losses, and compliance burdens are trending across the industry.
Key benchmarks on write-offs, chargeback success rates, and audit preparation time to see how your organisation compares.
Early insights into the role of AI and technology in shaping the future of dispute management.

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