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Freshservice Service Management Benchmark Report 2022

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Discover key metrics to benchmark your IT team’s performance and gain insights on IT service desk excellence across employee experience, agent productivity, service desk efficiency, and scalability.

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    Freshservice Service Management Benchmark Report

    The data set was chosen to create an adequate representation of Freshworks’ customer experiences across industry, region, and organization size, and most importantly to maintain the anonymity of the data.
    Report IT Service Management