Enterprise Horizons 2024 Technology Leaders’ Priorities on Their Digital Business Journey

Report Artificial Intelligence Digital Transformation

The global macroeconomic climate is volatile, impacting digital transformation initiatives. Many organisations struggle to achieve digital maturity, leaving them behind competitors. This IDC report, sponsored by Expereo, provides the strategic insights you need to navigate these challenges.

Based on a report of 650 global organisations and featuring analysis from IDC Research Directors, this report offers data-driven recommendations for success.

In this report, you'll learn how to:

Boost Digital Maturity: Understand key priorities and challenges to accelerate your organisation's digital transformation journey.
Harness AI Effectively: Identify and prioritise AI use cases while mitigating ethical concerns and skills gaps.
Optimise Your Network: Ensure your network infrastructure is prepared to support AI and cloud-based operations.

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Workforce Trends 2026

Many organisations struggle to keep pace with rapid workforce changes, risking talent loss and stalled growth. Unmet expectations around flexibility, upskilling, and wellbeing can erode engagement and retention. This report reveals actionable solutions for building a resilient, future-ready workforce. Based on surveys of 37,500 workers and 2,000 C-suite executives across 31 countries, this report delivers globally trusted insights. In this report, you'll learn how to: • Build workforce agility: Implement strategies that balance technology investment with human-centric approaches. • Attract and retain top talent: Personalise flexibility, pay, and development to meet diverse employee needs. • Foster inclusion and wellbeing: Embed ESG, inclusion, and mental health support into everyday work culture.

The ServiceNow Field Guide to AI Workflows for ITSM

A practical, executive-friendly guide to implementing AI-powered workflows in ServiceNow that deliver real ROI—today. This field guide walks IT leaders through 10 proven workflows across incident, problem, change, and asset management, showing how to move from manual processes to AI-driven automation using ServiceNow’s native AI capabilities and integrated tools. You’ll learn:

How Modern GBS is Becoming the Backbone of AI-First Enterprises

Modern businesses face fragmented operations, siloed teams, and outdated processes that stifle growth and innovation. These challenges lead to inefficiency, poor user experiences, and missed opportunities. This ebook reveals how next-generation Global Business Services (GBS) can transform these pain points into competitive advantage. Created by Genpact, a global leader in advanced technology services, this ebook draws on real-world expertise and proven results for leading enterprises worldwide. In this ebook, you'll learn how to: