Many organisations struggle to keep pace with rapid workforce changes, risking talent loss and stalled growth. Unmet expectations around flexibility, upskilling, and wellbeing can erode engagement and retention. This report reveals actionable solutions for building a resilient, future-ready workforce. Based on surveys of 37,500 workers and 2,000 C-suite executives across 31 countries, this report delivers globally trusted insights. In this report, you'll learn how to: • Build workforce agility: Implement strategies that balance technology investment with human-centric approaches.   • Attract and retain top talent: Personalise flexibility, pay, and development to meet diverse employee needs.   • Foster inclusion and wellbeing: Embed ESG, inclusion, and mental health support into everyday work culture.

A practical, executive-friendly guide to implementing AI-powered workflows in ServiceNow that deliver real ROI—today. This field guide walks IT leaders through 10 proven workflows across incident, problem, change, and asset management, showing how to move from manual processes to AI-driven automation using ServiceNow’s native AI capabilities and integrated tools. You’ll learn:

Modern businesses face fragmented operations, siloed teams, and outdated processes that stifle growth and innovation. These challenges lead to inefficiency, poor user experiences, and missed opportunities. This ebook reveals how next-generation Global Business Services (GBS) can transform these pain points into competitive advantage. Created by Genpact, a global leader in advanced technology services, this ebook draws on real-world expertise and proven results for leading enterprises worldwide. In this ebook, you'll learn how to: