Enterprise Horizons, 2025 Technology Leaders’ Priorities: Achieving Digital Agility

Report Artificial Intelligence Digital Transformation

The digital landscape is evolving rapidly, yet many organisations struggle to keep pace with technological advancements, leading to inefficiencies and missed growth opportunities. This InfoBrief is your guide to achieving digital agility and staying competitive in an uncertain market environment.

Backed by insights from IDC's Technology Leaders Survey, 2025, this InfoBrief offers expert analysis and strategies from leading industry researchers to help you navigate the digital transformation journey.

In this InfoBrief, you'll learn how to:

Enhance Network Resilience: Identify and address network bottlenecks to support AI projects and improve sustainability.
Bridge Skills Gaps: Implement dual strategies for internal reskilling and leverage external partners to fill critical technology roles.
Drive Business Growth: Align technology investments with business priorities to achieve efficiency, security, and customer satisfaction.

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The State of Payment Disputes

Rising dispute volumes, mounting compliance demands, and outdated systems are putting immense pressure on financial institutions. Operational inefficiencies and costly write-offs are eroding profitability and customer trust. This research report reveals the latest industry trends and benchmarks to help banks navigate these challenges. Based on a global survey of 1,350 issuers and produced by Visa and ServiceNow, this report delivers expert-backed, data-driven insights from industry leaders. In this research report, you'll discover:

Workforce Trends 2026

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The ServiceNow Field Guide to AI Workflows for ITSM

A practical, executive-friendly guide to implementing AI-powered workflows in ServiceNow that deliver real ROI—today. This field guide walks IT leaders through 10 proven workflows across incident, problem, change, and asset management, showing how to move from manual processes to AI-driven automation using ServiceNow’s native AI capabilities and integrated tools. You’ll learn: