The future of customer service: Turning AI from hype into reality

Discover how generative AI can revolutionize customer service, improve efficiency, and drive business growth. Learn from Freshworks' AI-first approach and their powerful, affordable business software.

5 reasons why you need Freshworks Customer Service Suite

Discover the 5 compelling reasons why Freshworks Customer Service Suite is the ultimate solution for transforming support operations with AI-powered technology, seamless omnichannel engagement, and efficient scaling.

A full stack solution for end-to-end transport and logistics supply chains

Discover how NTT DATA's full stack solution revolutionizes transport and logistics supply chains, leveraging cutting-edge technologies like AI, IoT, and blockchain for enhanced visibility, efficiency, and innovation.

2023 Global Trends in AI Report

The report by S&P Global reveals that AI is maturing rapidly at enterprise scale, with 69% of organizations having at least one AI project in production, and shifting from a cost-saving measure to a revenue driver. However, challenges persist in IT infrastructure and data management, with the report emphasizing the need for modern data architecture and infrastructure optimization to support AI growth, achieve sustainability goals, and balance the environmental impact of AI.

Is your bank taking a client-centric approach to customer experience in Switzerland?

Discover how Standard Bank in Switzerland leverages AI and automation to prioritize customer satisfaction, while optimizing the efficiency of their customer relationship teams. Benefit from data-driven marketing and secure cloud hosting to enhance the personalized customer experience and establish resilient foundations for your banking needs in Switzerland.

AI Combined with Automation is the Perfect Marriage for Scalable, Intelligent Operations

This webinar will explore how combining artificial intelligence and automation can create a powerful synergy that enables businesses to streamline operations and improve efficiency. Our expert speakers will delve into how AI and automation can be applied to run intelligent operations at scale. We will also discuss the potential challenges and opportunities of implementing these technologies.

Plotting Your AI-Powered Contact Centre Strategy

In this webinar we will address the following key topics:

1. The challenges and opportunities for contact centers in 2023, with a focus on AI and Generative AI capabilities.
2. The changing landscape of consumer engagement, exploring if their confidence in digital and automated channels is still growing and if the channels of choice are expanding.
3. How to understand AI and Generative AI capabilities and value, including navigating and evaluating vendor solutions, and measuring ROI on new CX technology investments.

How can businesses get the most value from AI?

As various high-profile fiascos have demonstrated, getting your data house in order, building guardrails and winning trust are key to effective artificial intelligence deployments.

“Microsoft, Bing, OpenAI and ChatGPT have done the world a favour,” comments EMEA field CTO at Databricks, Dael Williamson, “because on the one hand, they’ve shown us the art of the possible – but they’ve also shown us the respect we have to give to training data.”

How AI-generated content raises revenues and connects audiences

Artificial intelligence can complete many tasks, from cloning voices to generating full-scale ad campaigns that boost revenue and engagement. But for creatives, is it an ally or adversary?