A practical, executive-friendly guide to implementing AI-powered workflows in ServiceNow that deliver real ROI—today. This field guide walks IT leaders through 10 proven workflows across incident, problem, change, and asset management, showing how to move from manual processes to AI-driven automation using ServiceNow’s native AI capabilities and integrated tools. You’ll learn:

Modern businesses face fragmented operations, siloed teams, and outdated processes that stifle growth and innovation. These challenges lead to inefficiency, poor user experiences, and missed opportunities. This ebook reveals how next-generation Global Business Services (GBS) can transform these pain points into competitive advantage. Created by Genpact, a global leader in advanced technology services, this ebook draws on real-world expertise and proven results for leading enterprises worldwide. In this ebook, you'll learn how to:

The world of work is being transformed by AI, yet many organisations struggle to keep employees engaged and resilient amid rapid change. Uncertainty about job roles, skills, and the future leads to disengagement and high turnover. This report reveals how to build a future-ready, adaptable workforce in the AI era. Drawing on insights from The Adecco Group’s 2025 global survey of 37,500 workers across 31 countries and 21 industries, this report delivers trusted, data-backed guidance from a world leader in workforce solutions. In this report, you'll learn how to: - Instil purpose and boost retention: Discover proven strategies to align company vision with individual roles, fostering engagement and loyalty. - Maximise the value of AI: Equip your teams to use AI effectively, freeing up time for high-value work and targeted skills development. - Build trust through human connection: Learn how to redesign jobs collaboratively, address ethical concerns, and create a resilient, future-ready workforce.