Rising dispute volumes, mounting compliance demands, and outdated systems are putting immense pressure on financial institutions. Operational inefficiencies and costly write-offs are eroding profitability and customer trust. This research report reveals the latest industry trends and benchmarks to help banks navigate these challenges. Based on a global survey of 1,350 issuers and produced by Visa and ServiceNow, this report delivers expert-backed, data-driven insights from industry leaders. In this research report, you'll discover:

Many organisations struggle to keep pace with rapid workforce changes, risking talent loss and stalled growth. Unmet expectations around flexibility, upskilling, and wellbeing can erode engagement and retention. This report reveals actionable solutions for building a resilient, future-ready workforce. Based on surveys of 37,500 workers and 2,000 C-suite executives across 31 countries, this report delivers globally trusted insights. In this report, you'll learn how to: • Build workforce agility: Implement strategies that balance technology investment with human-centric approaches.   • Attract and retain top talent: Personalise flexibility, pay, and development to meet diverse employee needs.   • Foster inclusion and wellbeing: Embed ESG, inclusion, and mental health support into everyday work culture.

A practical, executive-friendly guide to implementing AI-powered workflows in ServiceNow that deliver real ROI—today. This field guide walks IT leaders through 10 proven workflows across incident, problem, change, and asset management, showing how to move from manual processes to AI-driven automation using ServiceNow’s native AI capabilities and integrated tools. You’ll learn: